Amazon Pharmacy Launches In-Office Kiosks To Bridge Gap Between Doctor’s Visit And Prescription Pickup

Amazon Pharmacy is working to improve health outcomes by streamlining the path from clinic to medication with new in-office Pharmacy Kiosks that allow patients to pick up prescriptions immediately after medical visits.

Announced on Wednesday, Oct. 8, 2025, the kiosks will roll out at One Medical locations across greater Los Angeles starting in December 2025 and expand to additional offices and sites in the near future.

Each kiosk is powered by Amazon’s logistics and technology — which could significantly expand medication access across various care settings — and stocked with medications tailored to each office’s specific prescribing patterns.

“We know that when patients have to make an extra trip to the pharmacy after seeing their doctor, many prescriptions never get filled,” Hannah McClellan, Amazon Pharmacy’s vice president of operations, said a statement. “By bringing the pharmacy directly to the point of care, we’re removing a critical barrier and helping patients start their treatment when it matters most — right away.”

Here’s how it works: After a provider writes a prescription, patients who have an account with Amazon Pharmacy can choose the pharmacy for in-office kiosk pickup of their medication and check out using the Amazon app on their phone.

Through the app, they can view upfront costs — including discounts and estimated insurance copays — pay for their medication, and, if needed, connect with a licensed pharmacist via secure video or phone. It all happens within minutes.

“We’ve designed the kiosk experience to be simple, fast, and patient-centered,” McClellan said. “But we also understand that patients sometimes have questions about their medications. That’s why every kiosk transaction includes access to our team of pharmacists who can provide consultation via video or phone, just as they would at a traditional pharmacy counter.”

Removing Prescription Barriers For Better Health Outcomes

Amazon Pharmacy launched in 2020 with the goal of offering brand-name and generic prescription drugs at lower prices, particularly for people without insurance, AFROTECH™ previously reported.

While pharmacies are, on average, the most accessible healthcare setting in the U.S., millions still lack access. According to the National Institutes of Health (NIH), an estimated 15.8 million people — 4.7% of the population — live in pharmacy deserts across both urban and rural areas in all 50 states.

Many of those affected belong to historically marginalized groups that continue to face barriers to healthcare access. NIH notes that these communities often have higher rates of residents with limited education, no health insurance, language barriers, and mobility issues. They are also disproportionately made up of racial and ethnic minorities.

Additionally, a J.D. Power study found that only 51% of customers say their prescriptions are filled quickly, even when a pharmacy is nearby, highlighting widespread frustration.

Amazon points out that nearly one-third of prescriptions go unfilled each year, and half of all chronic condition medications aren’t taken as prescribed — worsening health outcomes and driving up avoidable healthcare costs.

With in-office kiosks, Amazon Health Services says it is continuing its mission to make healthcare simpler, more accessible, and patient-centered by bridging the gap between diagnosis, prescription, and treatment.

“As clinicians, we see firsthand how delays in starting medication can impact treatment outcomes,” Dr. Andrew Diamond, One Medical’s chief medical officer, said. “The ability to know a patient is leaving our office with their medication in hand — especially for conditions requiring immediate treatment like infections — can make a meaningful difference in their care journey.”